Universal design in education is a framework of instruction that aims to be inclusive of different learning preferences and learners, and helps to reduce barriers for students with disabilities. The principles of Universal Design for Learning (UDL) and Universal Design for Instruction (UDI) were used as the framework for this study. The purposes…

Innovations in search and retrieval have provided librarians with some of their most exciting challenges as a profession. Yet even as new tools flood the academic library commons, direct, person-to-person information counseling is still needed, some would say more than ever. Consequently, it can be very useful to study how users conduct new…