Enterprise software implementations are subject to high failure rates. Organizations of higher education can be particularly resistant to technology implementations as they can be perceived as eroding the traditions of the institution. The California State University (CSU) system is moving into a new phase of data-driven accountability for…

Graduation and dropout rates are the center of the conversation about high school reform, with President Obama and the U.S. Department of Education leading the charge to boost high school and college graduation rates among our nation's students in the next ten years. Recognizing the need for a comprehensive approach to keeping teens in school and…

In the first decade of the 21st century, the nation, the states, and colleges and universities began to grapple with the challenges of globalization, changing demography, the implications of the digital era, and of a less expansive public sector. Although not a transformative period for higher education, the decade saw significant innovations in…