Descriptor
| Comparative Analysis | 1 |
| Cost Effectiveness | 1 |
| Information Networks | 1 |
| Library Personnel | 1 |
| Library Research | 1 |
| Library Services | 1 |
| Public Libraries | 1 |
| Reference Services | 1 |
Source
| Reference Librarian | 1 |
Author
| Coffman, Steve | 1 |
| Saxton, Matthew L. | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
Audience
Location
| California | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedCoffman, Steve; Saxton, Matthew L. – Reference Librarian, 1999
Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)
Descriptors: Comparative Analysis, Cost Effectiveness, Information Networks, Library Personnel
