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Direct linkDemski, Jennifer – T.H.E. Journal, 2010
The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…
Descriptors: Middle School Students, High School Students, Information Technology, Elective Courses
Download full textHead, Alison J.; Eisenberg, Michael B. – Project Information Literacy, 2009
A report of preliminary findings and analysis from student discussion groups held on 7 U.S. campuses in Fall 2008, as part of Project Information Literacy. Qualitative data from discussions with higher education students across the country suggest that conducting research is particularly challenging. Students' greatest challenges are related to…
Descriptors: Discussion Groups, Qualitative Research, Classification, Web 2.0 Technologies
