Good mentoring of graduate students influences their perseverance and success to completion, whereas bad mentoring can result in negative outcomes, including delayed degree completion or non-completion. What the authors refer to as the gray zone is that which falls between good and bad mentoring. Examples are partial mentoring or changes in…

The purpose of this study was to remedy the paucity of knowledge about higher education's conflict resolution practice of online dispute resolution by providing an in-depth description of mediator and instructor online practices. Telephone interviews were used as the primary data collection method. Eleven interview questions were relied upon to…

In this article, we tackle the disadvantaging conditions of zero tolerance policies in school settings and advocate using an alternative approach--critical restorative justice through peacemaking circles--to nurture resilience and open opportunity at the school level. In the process, this article builds on theory and qualitative research and…

The report examines the use by two state governments of mediation to resolve disputes between schools and parents of handicapped children. Officials, parents, educators, and legal personnel from California and Massachusetts were interviewed, mediations were observed, mediation agreements examined, and statistics reviewed. A typical case…

This report discusses findings of a study that investigated the resolution of disputes in the field of special education. Information was collected from ten states (Alabama, California, Illinois, Iowa, Maine, Massachusetts, Minnesota, Virginia, Washington, and Wyoming) on their current dispute resolution systems and from two additional states…

This resource toolkit for working education service providers contains four sections. Section 1, "Roles Responsibilities, and Relationships," contains: (1) "Purchasing Services from an Educational Management Organization," excerpted from "The Charter School Administrative and Governance Guide" (Massachusetts Dept. of…