This quantitative study investigated e-mail responsiveness by community colleges in the nine mega-states to an inquiry from a prospective student. Noel-Levitz (2006b) reported that prospective students want to receive an e-mail with information about an institution prior to applying for admission. Specifically, high school juniors and seniors want…

As a founder of the University Leadership Initiative, an advocacy group for undocumented students in Texas, Julieta Garibay sorts through the numerous e-mails her organization receives daily. Before the economic downturn, most of the e-mails were from students in the state. Now, because Texas is a rare exception in allowing undocumented college…