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Barratt-Pugh, Llandis; Soutar, Geoffrey N. – 2002
The Frontline Management Initiative (FMI) provides a framework for competency-based development of frontline managers in Australian enterprises. The FMI's impact on businesses was examined in a national study that included the following activities: focus groups; a national survey of management development and targeted national survey of FMI users;…
Descriptors: Administrator Education, Adoption (Ideas), Case Studies, Competence
