In many higher education systems around the world increasing retention is vital if institutions are to produce the number of graduates identified through government projections to meet industry needs. Taking Australia as an example, the analysis uses results from a large-scale survey of undergraduate students to review rates and rationales for students giving serious consideration to departing before graduation. Demographic, educational and contextual concomitants of departure intention are explored. From there, the analysis looks at the role played by student support in mitigating departure intentions, showing that effective provision and use of support is strongly correlated with retention. Yet there are major disjunctions between the support used by students and the support they need, disjunctions that evidence-based practice can do much to resolve. In closing, the paper makes research-driven suggestions about how institutions can increase student support and retention.