More students with disabilities are accessing the tertiary sector with many disabilities not easily observed (or hidden), because there are no physical indicators. These "hidden" disabilities affect a variety of cognitive processes and may be developmental or acquired. To ensure students with hidden disabilities can enrol, engage in and…

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing…

In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is…

Recent Australian and New Zealand studies on college student workload are reviewed. Most of the studies have viewed workload questions in the broader context of arrangements for teaching, learning, and assessment. A Monash University, Australia, study assessed the total amount of work done by students, the distribution of study time between…

The use of audio cassettes in external studies in Australia was studied. External students enrolled in four courses at Murdoch and Deaken Universities, were surveyed by mailed questionnaire to ascertain how they use audio cassettes provided as part of their course materials. Murdoch University respondents allowed comparisons to be made between…

Describes two action research projects undertaken at an Australian university to improve quality of services to foreign students and improve the institution's image through word of mouth, or informal marketing. Each project, although small, facilitated changes or improvements to a targeted service. The role of management in empowering employees…

This study investigated the institutional characteristics considered by 774 Australian first-year students attending the University of South Australia in their choice of this university. A self-administered survey instrument asked respondents to rate their attitudes on a Likert scale regarding their reasons for selecting this university. Results…