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E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online
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von Retzlaff, Lothar – Australian Library Journal, 2006
As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…
Descriptors: Libraries, Internet, Expertise, Sustainability
AskNow!--Evaluating an Australian Collaborative Chat Reference Service: A Project Manager's Perspective
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Wilson, Fran; Keys, Jacki – Australian Academic & Research Libraries, 2004
AskNow! online answers Australia-wide, the first nation-wide chat reference service, has been a successful exercise in collaboration and cooperation. This article examines some of the lessons learnt, the challenges of collaboration and possible future directions. AskNow!, an initiative of the Council of Australian State Libraries (CASL), commenced…
Descriptors: Libraries, Cooperation, Government Libraries, Foreign Countries
Using Instant Messaging for Online Reference Service
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Forster, Shirley – Australian Library Journal, 2006
Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…
Descriptors: Libraries, Synchronous Communication, Communications, Reference Services