The purpose of this paper is to provide another perspective on the problematic nature of the concept of skill and in particular a tendency to place a lower value on certain types of job in the service sector than those in other industries. Qualitative research was conducted in three service industries in Australia, comprising interviews with key…

This document was produced by the author based on her research for the report "Responding to Changing Skill Demands: Training Packages and Accredited Courses", and is an added resource for further information. "Responding to Changing Skill Demands: Training Packages and Accredited Courses" looks at whether vocational education…

Purpose: The paper seeks to show the contextualisation of call centres as a work-specific ethnographically and culturally based community, which, in turn, influences pedagogical practices through the encoding and decoding of cultural texts in relation to two logics: cost-efficiency and customer-orientation. Design/methodology/approach: The paper…

This paper is a report on a workplace adult literacy project at Kakadu National Park in the Northern Territory of Australia. The project deals with the use and function of written text in the work of park rangers and assesses the literacy needs of park rangers and trainees. The project focuses on the uses and functions of written text in the…

This book contains 31 papers from a conference on future training issues in Australia's industries. The following papers are included: "Training Development in Australia" (Chris Ellison); "Meeting National and Employer Training Requirements" (Mark Paterson); "Meeting Employee Training Requirements" (Bill Mansfield);…