This paper examines the University of Sydney Library's development and piloting of a methodology to survey its Aboriginal and Torres Strait Islander cultural collections, to enhance catalogue metadata and allow culturally sensitive material to be identified and protected. The research falls broadly within the interpretivist epistemology and draws…

Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…

Across the sector, universities are transforming the student experience by reconceptualising the ways in which they partner with students. The academic library is at the heart of the university experience and libraries have a long history of collaboration and engaging with their communities. As such academic libraries are the perfect next frontier…

The Australian Government's Higher Education Participation and Partnerships Program aims to encourage greater participation of students from low socioeconomic backgrounds in higher education. Historically, participation and retention rates of students from underrepresented groups have been less than for the majority of school leavers. Universities…

How information literate are the Google generation, and what information literacy skills do they bring to university? For university libraries, understanding student prior knowledge provides a foundation on which to introduce appropriate learning activities during the first year. In 2009, in response to a new pedagogical model in health sciences,…

The resource typologies proposed in the new standard, "Resource Description and Access" (RDA), are evaluated in the context of a particular university library catalogue through two card-sort exercises. Although it was found that end-users recognised the content and carrier aspects of the resource types as listed in RDA, they did not…

Institutional repositories have been established by most university libraries but their level of success has varied. Determining what belongs in such repositories has been the subject of some discussion but research would suggest that a broader rather than narrower compass is a positive approach to adopt. By seeking out a variety of content types,…

This study examines what the public search for in the catalogue of the State Library of Victoria (SLV). As well as indicating the type of content being accessed, this gives an indication of what catalogue users expect of the State Library collection. A content analysis was undertaken of a random, stratified sample of 4,000 search queries typed in…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

In 2005, the Library at UNSW began a comprehensive restructuring process that fundamentally changed the provision of services to its academic community. A primary aim of this process was to increase flexibility of service development and delivery and so to improve research support. The motivation for reformed services arose from considerations…

In 2011 a group of Australian Library and Information Science academics led by Prof. Helen Partridge conducted an investigation into the Australian Library and Information Science education in the 21st century. The project was funded by the Australian Learning and Teaching Council (ALTC) and the final report, titled "Re-conceptualising and…

The necessity of library and information research is pointed up by referring to some of important categories of research now in progress. Reasons are advanced for the necessity such research in Australia and ways suggested in which students wishing to make a career research and practitioners anxious for research opportunities may be accommodated.…

In recent years public libraries have experimented with user-generated or community-contributed content through the interactive tools of Web 2.0. For some commentators this not just establishes a new relationship between libraries and their publics, but signals the end of information hegemony and an "expert paradigm". Such claims need to…

This paper provides an overview of contemporary information literacy research and practice. While the content is highly selective, the intention has been to highlight international and Australian developments which have achieved significant recognition, which are representative of similar trends in other places, or which are unique in some way.…

Recent reports on Australia's research infrastructure have highlighted the decline in serial subscriptions in academic and research libraries during the 1990s. They have used the annual CAUL statistics in order to support these claims. This article examines the CAUL statistics for serial subscriptions, indicating their numerous flaws when used for…