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Direct linkFerguson, Graham; Phau, Ian – Journal of International Education in Business, 2012
Purpose: The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in their propensity to complain and attitudes to complaining. Design/methodology/approach: A self-administered questionnaire was designed using established scales to assess respondent reactions to a service failure by a university. The…
Descriptors: Student Recruitment, Student Attitudes, Negative Attitudes, Foreign Countries
Peer reviewedZifirdaus, Indrawati – Babel: Journal of the Australian Modern Language Teachers' Association, 1988
A study revealed two problems that influence Australian students' attitudes toward the learning of Indonesian. Internal problems related to use of teaching facilities. External problems included (1) lack of knowledge about Indonesia in Queensland, (2) lack of awareness of importance of learning Indonesian, (3) marginal position of Indonesian in…
Descriptors: Case Studies, Foreign Countries, Higher Education, Indonesian
