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Direct linkNewman, Martyn; Smith, Kenneth H. – Education and Society, 2014
This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…
Descriptors: Emotional Intelligence, Comparative Analysis, Emotional Response, Emotional Development
Norrby, Catrin; Hajek, John – Multilingual Matters, 2011
This book brings together current research by leading international scholars on the often contentious nature of language policies and their practical outcomes in North America, Australia and Europe. It presents a range of perspectives from which to engage with a variety of pressing issues raised by multilingualism, multiculturalism, immigration,…
Descriptors: Language Maintenance, Service Occupations, Language Planning, Citizenship
