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Direct linkHornsey, Matthew J.; Robson, Erin; Smith, Joanne; Esposo, Sarah; Sutton, Robbie M. – Human Communication Research, 2008
People are considerably more defensive in the face of group criticism when the criticism comes from an out-group rather than an in-group member (the intergroup sensitivity effect). We tested three strategies that out-group critics can use to reduce this heightened defensiveness. In all studies, Australians received criticism of their country…
Descriptors: Communication Strategies, Criticism, Groups, Responses
