Purpose: The purpose of this paper is to present approaches effectively used by a large multi-campus Australian university to improve the research student experience as a direct result of their feedback. These approaches include: identifying trends in the research student experience and areas needing improvement through the Research Student…

Over the last decade, the assessment of student experience has gained significant prominence in Australian higher education. Universities conduct internal surveys in order to identify which of their services students rate higher or lower on importance and performance. Thus, institutions can promote highly performing areas and work on those needing…

The renewal of quality assurance in Australian higher education comes at a time when the higher education sectors in Australia and around the world are experiencing a number of key challenges. These include: ongoing decline in public funding of universities; the massification of higher education and demand for it during global recession;…

In many developed countries, including Australia, it is common practice to regularly survey university students in order to assess their experience inside and beyond the classroom. Governments conduct nationwide surveys to assess the quality of student experience, benchmark outcomes nationally and in some cases reward better performing…

Governments in many countries have funded independent agencies to undertake quality audits of higher education institutions. Such agencies ensure that universities and other higher education providers have effective systems and processes to assure quality assurance in core and support areas. While external quality audits have been in place for a…

Purpose: This paper aims to focus on the experience of monitoring of first year student attrition in a large metropolitan multi-campus university during 2004-2010. The paper seeks to discuss the trends in student attrition which have been found and identify key issues which have been and need to be addressed by the university in order to increase…

Indigenous student satisfaction with the university learning and teaching experience matters. From a student perspective, retention matters as successful completion of tertiary education improves the life chances of students in relation to employment opportunities, being able to support themselves financially and contributing to the society in…

Retention at university matters. It matters morally, as we know the life chances of people who complete a degree are dramatically improved. It matters financially, as students who leave a university before graduation take their fees with them. And it matters nationally, as the higher the education level of the population, the greater the nation's…