Information obtained from department heads as well as from staff highlight the difficulties of heads who have to make evaluative statements on departmental staff that may further or slow down their career. Heads may have positional authority, but academic conventions often prevent heads from exercising it. (Author/MLW)

The role and functions of university department heads as analyzed in the literature are outlined and compared with the perceptions and expectations of the staff of eight departments in one Australian university, who attached great importance to the administrator's function of encouragement. (MSE)