An experimental program at the University of Woollongong (Australia) identified a quality management framework, developed indicators of institutional performance, created a database for user-defined information needs, and provided access to information at all institutional levels. The project explored use of performance indicators and demonstrated…

Describes two action research projects undertaken at an Australian university to improve quality of services to foreign students and improve the institution's image through word of mouth, or informal marketing. Each project, although small, facilitated changes or improvements to a targeted service. The role of management in empowering employees…

Equity, quality, and cost in higher education is examined as it exists in Australia. The first chapter provides a broad overview, both current and historical, of the complex structure of higher education in Australia and identifies issues and concerns. Chapter 2 examines enrollment trends in different fields of study. The third chapter looks at…