A study of the administration of the Chapter 30 education and training programs for veterans by the Veterans Administration (VA) was conducted. Data were collected from October 1988 through April 1989 through interviews with 49 program officials; 2 site visits; a mail survey; a telephone survey; a log of inquiry activity; and available information on budget, workload, and other program statistics. Findings showed that the VA's approach to administering the Chapter 30 program was generally appropriate. The VA was most successful in meeting basic program objectives, such as verification of eligibility of veterans, payment of benefits, and monitoring of veterans to ensure they remain eligible. Areas of less effectiveness included the accuracy, timeliness, and cost-effectiveness of benefit processing and the dissemination of Chapter 30 information to veterans. Among the recommendations were the following: development of a management information system; development of an online, interactive facility database; development of an automated database for Chapter 30 circulars and other procedural information; development of easy-to-understand materials for Chapter 30 application and monthly certification; and development of general materials for veterans on Chapter 30 eligibility, application, and information sources. (The report includes 29 exhibits and 3 appendices as follows: regional office survey results; a listing of management and staff interviews by division; and a 17-item bibliography.) (CML)