Descriptor
Source
| Reference Librarian | 2 |
Author
| Hafner, Arthur W. | 1 |
| Novotny, Eric | 1 |
Publication Type
| Journal Articles | 2 |
| Information Analyses | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
Education Level
Audience
Location
Laws, Policies, & Programs
| Equal Access | 2 |
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedNovotny, Eric – Reference Librarian, 2001
Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…
Descriptors: Access to Information, Benchmarking, Electronic Libraries, Evaluation Criteria
Peer reviewedHafner, Arthur W.; And Others – Reference Librarian, 1992
Four articles address traditional mediation in library services, including the librarian as mediator, the reference librarian as information intermediary, recommitment to patrons' information needs, and mediation in reference service to extend patron success. (87 references) (LRW)
Descriptors: Access to Information, Cultural Differences, Democracy, Homeless People
