This case study research examined employee job satisfaction best practices at three community college receiving recognition through the Chronicle of Higher Education Great College to Work For designation. The leadership and human resource practices at these institutions were explored through employee interviews, collection of documents, and…

In Ohio, three movements have made diversity management and advancement crucial to the success of two-year colleges: increasingly diverse student bodies, the recent emphasis of outcome-based accountability, and the evolution of funding sources that led to the creation of performance-based funding formulae. The history of ideologies of diversity…

The purpose of this quantitative study was to determine if self-determination theory (SDT), the human needs of autonomy, competence, and relatedness (Basic Psychological Needs), provides a theoretical explanation of professional staff work engagement (vigor, dedication, and absorption -- Levels of Work Engagement) in public higher education…

This study examined relationships among reported followership styles and employee demographics at one Midwestern two-year college. It replicated a study by Ghislieri, Gatti, and Cortese (2015), and provided a baseline measure of followership styles at one Midwestern two-year college. It found that conformist follower styles showed the highest…

Pierce College at Joint Base Lewis--McChord (PCJBLM) is a community college extension campus that is challenged with complying with multiple policies while serving a transient student population amid budget constraints. Through multiple cycles of research, entry-level student services staff expressed concern about their professional development…

The study focused on institutional efforts to retain and support racially minoritized students in higher education. The purpose of the study was to explore the experience of faculty and staff implementing California Assembly Bill 705 (AB 705), a legislative mandate intended to increase student achievement and close equity gaps among Black and…

The study and practice of servant leadership in institutions of higher education is gaining momentum because the application of servant leadership can make a difference in the daily work associated with campus tasks and missions. Servant leadership characteristics include the ability to listen, empathy, healing, self-awareness, persuasion,…

A survey on the state of academic customer service for students found that academic customer service provided on the nation's campuses is fair or weak at best and is a cause of many students leaving a college. Basic service functions such as training, telephone skills, and returning voice mails and emails are rudimentary service functions that are…

Over the past five years, North Carolina community colleges have experienced a plethora of rapid changes, which can have a negative impact on employee engagement. Individuals who possess a transformational style of leadership typically inspire employees to engage in their work despite a rapidly changing environment. The specific business problem…

Survey data were gathered from college and university faculty, staff, and administrators at Hispanic-Serving Institutions (HSI) regarding Hispanic culture and Hispanic students as part of an NSF-funded investigation that focused on the characteristics and programming of HSIs as well as the background and experiences of their students. Two surveys…

The purpose of this descriptive study was to explore staff members' perceptions of student-veterans college experiences at a 2-year and a 4-year institution. This study was guided by Schlossberg's Theory of Adult Transitions. Purposive sampling was used to identify 640 participants for the study. Respondents indicated that their campus should add…

Best practice in the field of communication, especially intercultural communication, emphasizes seeking to understand and enter your interlocutor's perspective. This practice would seem directly applicable to college faculty and staff when they interact with students, especially given the cultural and ethnic diversity in college student…

As colleges and universities face the challenge of transitioning to a scheme of funding based on student retention and graduation rates, it is imperative that all variables that can effect enrollment be considered. This study focused on the relationships between clan culture, leader-member exchange, and affective organizational commitment.…

This concurrent, mixed-methods case study analyzed perceptions of current and preferred organizational culture within a rural, multi-campus community college district. This phenomenon was examined by analyzing and comparing data collected by surveying all full-time employees utilizing the Organizational Culture Assessment Instrument (OCAI) and…

Numerous studies exist on distributive and procedural justice among union represented or nonunion employees. However, there does not appear to be any research on the perceptions of justice from individuals who have worked in both capacities, under differing processes and procedures for each group, within the same heavily unionized organization.…