The purpose of this qualitative phenomenological study was to identify methods to improve conflict management skills of administrative staff in higher education. General systems, Maslow's hierarchy of needs, and (c) Burton's human needs theories served as the conceptual frameworks for the study. The lived experiences of 25 community…

Offering lifelong and developmental learning to over 13 million students at nearly 1,200 schools, community colleges in the United States attract a student body with remarkable economic, ethnic, and cultural diversity. They provide students with skills and foundational knowledge upon which successful professional careers and rewarding personal…