Conflicts are inevitable when diverse populations of students, administrators, and staff function in close proximity in the community college setting. Effective methods of resolving conflicts focus on supporting both sides in a dispute while creating an environment within which the participating stakeholders benefit from their interactions. Common…

The purpose of this qualitative phenomenological study was to identify methods to improve conflict management skills of administrative staff in higher education. General systems, Maslow's hierarchy of needs, and (c) Burton's human needs theories served as the conceptual frameworks for the study. The lived experiences of 25 community…

Americans increasingly are looking to community colleges to solve some of the most pressing problems facing this country--not necessarily a surprising revelation. Community colleges have long been in the business of making communities stronger and more vibrant, minimizing economic and social inequities, and instilling hope in those who need it…