Purpose: This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach: This phenomenological, qualitative study used semi-structured interviews with eight community college quality…

This Equity Alert discusses why goal setting matters for improving how colleges serve students of color and low-income students, and it shares guiding principles advocates can use to help ensure each college's goals: (1) are accessible and transparent to all stakeholders; (2) focus on closing equity gaps; (3) have engaged their community and…

Community colleges face a growing demand from a wide range of stakeholders for more transparent accountability but struggle to select appropriate measures and to use them in effective ways. The multiple demands of various stakeholders, and the calls to respond to those demands in effective and appropriate ways, are leading to a confusing array of…

The purpose of the present study is to analyze stakeholder theory and its applicability to community college accountability. Community colleges have been using strategic planning as a management approach that includes the process of strategic action, and many organizations claim that they collaborate with their stakeholders during this process.…

As community colleges receive attention focused on their role in addressing postsecondary needs, they are subject to varying levels of accountability, which necessitates the development of strategic approaches to leading institutions. Burke (2005) recognizes three accountability perspectives that higher education institutions must consider:…

The purpose of this study was to investigate the impacts of strategic partnerships between community colleges and key stakeholders; to specifically examine strategic partnerships; leadership decision-making; criteria to evaluate strategic partnerships that added value to the institution, value to the students, faculty, staff, and the local…

The community college of today confronts decreased state funding, increased demand, and increased calls for accountability. In this highly competitive environment, community colleges are required to document the assessment of institutional effectiveness to satisfy state accountability systems and regional accreditation standards. The purpose of…

Difficulties in paying for college and in maintaining good academic performance are two major hurdles to college graduation for low-income students. In recent years, state and federal budgets for postsecondary education have been cut significantly, limiting the options policymakers, education leaders, and communities have to improve rates of…

In times of economic uncertainty, community colleges have consistently turned to the experience of past generations as an avenue toward innovation and the modernization of their programs and services. Community colleges have been able to continuously reinvent themselves to serve the ever-changing needs of society. With President Obama's increased…

Policymakers, administrators, and institutional researchers should recognize the critical stakeholders in the area of institutional effectiveness at the community college, their differences in perceptions about institutional effectiveness, and ways to negotiate these differences in perception. This article identifies the different stakeholders in…

A new American majority of students is emerging on campuses, especially at community colleges. These students must delicately balance long hours at jobs they must have with the higher education they desire. Even though this emerging majority has fundamentally different needs, American higher education in general has been slow to change, continuing…

The "Core Indicators of Effectiveness Report" delineates the performance of Wyoming's community colleges as measured by the 14 indicators set forth by the American Association of Community Colleges (AACC) and adopted by the seven Wyoming community colleges and the Wyoming Community College Commission in 2002. These indicators, while…

The "Core Indicators of Effectiveness Report" delineates the performance of Wyoming's community colleges as measured by the 14 indicators set forth by the American Association of Community Colleges (AACC) and adopted by the seven Wyoming community colleges and the Wyoming Community College Commission in 2002. These indicators, while…

The "Core Indicators of Effectiveness Report" delineates the performance of Wyoming's community colleges as measured by the 14 indicators set forth by the American Association of Community Colleges (AACC) and adopted by the seven Wyoming community colleges and the Wyoming Community College Commission. These indicators, while providing…