Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state…

In 2006, six community and technical colleges in Washington State joined the innovative national reform initiative called Achieving the Dream (ATD). This report describes the progress each college made in implementing ATD's "culture of evidence" principles for institutional improvement, examines strategies implemented by the colleges to…

This study examines what specific data college faculty and administrators use in their jobs and the extent to which they use data analysis to design and improve the impact of programs and services. The study is based on a survey on the use of student data by faculty and administrators at 41 community colleges participating in Achieving the Dream:…

This chapter examines lessons learned by states that are using student unit record (SUR) data to improve outcomes for community college students and recommends steps states can take to strengthen their use of SUR databases to benefit students and communities. (Contains 1 exhibit.)

This chapter discusses how Central Piedmont Community College (CPCC) has used data from the National Community College Benchmark Project. Analysis of project benchmark data led to a review of high course-withdrawal rates and CPCC withdrawal policies as well as their effects on student program completion and within-term retention. As a result, the…