After a comprehensive review of the major learning management systems (LMS) in 2019--2020, Schoolcraft College began a transition from Anthology's Blackboard Original LMS to the updated Blackboard Ultra Course View. The learning management system impacts or informs the daily work-flows of several key stakeholders. As such, it was imperative to…

States and students are increasingly turning to online education programs to provide access to postsecondary education and support credential completion. Recent data indicate that more than 25 percent of postsecondary students take some portion of their coursework online, with 13 percent of students doing so exclusively. Additionally, an…

This article describes emergency management and the part that social media technologies and mobile messaging have made when they are included as part of the campus emergency plan. Administrators have found that ample notification and preparedness must be built into campus communication systems. Social media platforms such as Twitter and Facebook…

For colleges seeking to improve student outcomes, new technologies often appear to hold the promise of transformative change. Across the country, colleges are using technological tools to enhance reform efforts related to how they teach, how they provide supports to students, and how they guide students through programs of study. In order for…

The boundaries between on-line and "real-world" communities are rapidly deteriorating, particularly for the generation of young people whose lives are pervaded by social media. For this generation, social media exchanges are a primary means of communication, social engagement, information seeking, and possibly, a central component of…

With the rising popularity of personal mobile devices, from smartphones to tablets, an increasing number of colleges are asking students and teachers to bring their own technology to class. The so-called bring your own device, or BYOD, movement promises easier access to resources such as textbooks and educational services for students, and…

Community colleges provide a wide range of educational services to very diverse groups of students. For that reason, the variety and flexibility of services provided can be critical. In addition, quickly changing needs result in quickly changing system requirements. In this chapter, community college CIOs speak to their roles, focusing on the…

The use of online technology in community colleges has exploded over the past two decades, changing the manner in which services need to be delivered to students. This chapter examines online student services at the community college, beginning with a brief historical overview of the growth of online student services. The authors then explore…

Implementing an enterprise resource planning (ERP) system is a major undertaking for any higher education institution, with many challenges along the way. More than three years ago, Roane State Community College began a journey to implement an ERP system. Roane State recently completed a very successful implementation of the SunGard Banner Student…

As the oldest implementation of Web 2.0 technologies, blogs present an opportunity to understand how community college administrators are addressing two conundrums: conundrum of control and the conundrum of adaptability. These problems arise from the need of leaders to put organizational controls in place even as these controls limit the tool's…

This study, a naturalistic inquiry conducted between 2002 and 2005, presents an integrated portrayal of issues and concerns of twenty-seven directors of postsecondary distributed/distance learning programs as well as the results of a survey that examined technology utilization and methods in 316 postsecondary schools. The major issues and concerns…