The key to success in today's competitive environment is meeting the needs of key stakeholders who may have competing interests. Community colleges must meet the challenge to deliver value and to measure performance in ways that are meaningful to different groups. Forward-looking institutions are investing in assessment and capitalizing on its…

As economic conditions worsen and enrollments surge, community colleges make two basic moves. They increase class size, add more sections, hire more part-time instructors, boost tuition, and create more parking spaces to accommodate more students. Then they slash spending by cutting things before people--travel, staff development funds, equipment…