Increasing career demands and expanding role expectations in a hyperconnected world batter higher education professionals, much like a tsunami of crashing waves toss a dingy at sea. To overcome the onslaught, professors are all but mandated to proactively build personal brands that deliver value propositions tightly aligning skills, expertise, and…

The "bounce" (coined by students at Susan Leigh's last campus) refers to the amount of time students spent chasing signatures and removing often-unnecessary registration "holds" in order to attend their classes. Leigh explains that all this chaos from complex, separately housed transactional business processes has led to the…

Applying for financial aid can be a complicated, time-consuming endeavor for students and their families. Fortunately, many state aid programs have taken strides to align aid applications to the form used for federal aid programs, the Free Application for Federal Student Aid (FAFSA), making state aid more readily accessible. New conversations…

This research describes technical drawing techniques applied in a project involving digitizing of existing hard copy subsurface mapping for the preparation of three dimensional graphic and mathematical models. The intent of this research was to identify work flows that would support the project, ensure the accuracy of the digital data obtained,…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…