Quality enhancement projects in universities frequently rely on short-term, fragmented studies implemented in response to snapshot data linked to student feedback. Such projects may not address the complex interplay across stakeholder groups and do not always acknowledge the unintended consequences of change. This article, focused on systems…

Policy discussions related to higher education in sub-Saharan Africa often include concerns related to quality. Rather than being an abstract characteristic, quality of higher education is the result of a series of actions and practices, and yet there is limited research on the practices associated with quality in higher education in Africa. This…

The purpose of this paper is to provide information that can benefit Higher Education Institutions (HEIs), which operate in a highly competitive environment. Understanding students' perspectives regarding quality in higher education and areas of dissatisfaction can redirect an HEI's strategy to address these concerns. The present study seeks to…

Post-secondary institutions are required to complete a variety of quality assurance activities including external program review, a process of inviting external reviewers from outside the institution to provide constructive feedback on all aspects of an academic program. While external program reviews have been completed for decades, there has…

There are worries about the quality of scientific research, the validity of the knowledge it produces and the integrity of academics. What is lacking in the debate is what scientists have to say and what they do to create and safeguard what they see as 'good science'. Using Dutch academia as a case, we show that the academics' understandings of…

Higher education institutions, adapting to diverse student needs, utilize Student Evaluation of Teaching (SET) to gather feedback, ensure education quality, and foster faculty professional development. The study, conducted with 60 teachers from six private universities of Karachi, revealed a positive but statistically non-significant correlation…

This study examined the perceptions of students related to determinants of service quality experienced within both academic and non-academic areas of their respective institutions. As competition increases among higher education institutions so does the need to implement organizational strategies comparable to that of industries outside academia.…

Higher education institutions have a key role in forming the specialists of the future. In fulfilling their role there is need for transformational leadership, culture of excellence, and academic leadership development. The purpose of this study is to investigate the link between transformational leadership, shaping a culture of educational…

In this 21st century, HEIs are experiencing a dynamic change in technology, and they should be responsive to stay in the competition space. A recent phenomenon of the COVID-19 outbreak was an alarm that caused many HEIs to look back at their capacity in digital technology to deliver online teaching and learning. This paper presents…

Higher education is in a moment of systemic crisis; the next 20 years will bring significant change, but the nature of that change is still up for grabs. Higher education also contains wellsprings of creativity and innovation in support of engaged, equitable, holistic learning, but these are siloed and piecemeal. Positive, systemic change is…

ICTs have been increasingly involved in teaching-learning processes due to the potential offered by the tools as well as to the set of demands derived from the political and health situations of the social environment. In this sense, the introduction of virtual campuses as complex systems that centralize the entire technological component that…

Higher education (HE) is a challenging area for quality professionals because of its highly complex operational nature. While neither quality management (QM) in HE nor applications of analytics in QM is a new research discipline, few studies have examined the applications of analytics in the context of QM in HE. This study calls for more attention…

As the debate on data in the society and in education grows the attention on data-trace as 'primary material' for governance, educational quality and innovation falls under the spotlights. In this context, HEIs have been put under pressure to adopt quantitative metrics and evaluation approaches enhancing the massive collection of trace data.…

Background: Starting a study programme at an university, students are confronted with rising requirements regulating their learning processes and motivation. Both difficulties due to this regulation and the quality of instruction are associated with students dropping out from a study programme in the research. Aims: The purpose of this research is…

It is a general understanding that higher education has characteristics of an "experience good" because the quality cannot be determined before receiving the service, which induces information asymmetry. In response to reducing the asymmetry, external assessment tools like international accreditations have emerged in higher education,…