The pandemic period of the past two years has altered many aspects of the high school and college experience for students. With more emphasis on hybrid and virtual experiences, how has this impacted the college search process for high school students? What do they value, what do they need to know, and what information have they seen? Ruffalo Noel…

The role of staff involved with undergraduate admissions and recruitment has changed since the turn towards marketisation in higher education. This article focuses on the system in England following both a sharp rise in student fees and an associated tendency for the public university agenda and related social priorities, such as widening…

The purpose of this study is to 1) better understand the turnover intentions of professional higher education admissions employees on a national level, 2) identify the extent to which motivation mediates employee satisfaction in an office of admissions, 3) determine if self-determination theory (Deci & Ryan, 2008) provides a theoretical…

Low-socioeconomic status (SES) students are underrepresented at selective colleges, but the role that admissions offices play is poorly understood. Because admissions offices often have inconsistent information on high school contexts, we conducted a randomized controlled trial to determine whether providing detailed information on high school…

The purpose of this quantitative correlational study was to examine the relationships among leadership style, job satisfaction (JSAT), willingness to exert extra effort (EEE), and job self-efficacy (JSE) within the admissions departments of for-profit colleges and universities (FPCUs) in the United States. Drawing from Maslow's (1943) hierarchy of…

The American Association of Collegiate Registrars and Admissions Officers (AACRO) examined eight areas of research interest to our members in 2018. They had enough longitudinal data to make comparisons of 2018 data to years past. For example, they repeated the registrar's career profile report and learned there will be a large number of…

Having spent many years in registration and records, the authors of this article write that they often are struck by the number of higher education professionals with advanced degrees who choose not to contribute to the literature. Registrars and admissions officers know student data better than any others on campus. Often considered the hub of…

Race/ethnicity plays an important role in college access for urban students of color. This study explores how race/ethnicity influences college admission policies and practices, which, in turn, impacts college access. The main research question is how institutions of higher education, specifically diversity college admission professionals (DCAPs),…

This investigation was designed to determine the factors and conditions associated with graduate enrollment management practitioners' participation in professional development (PD) activities. The sample consisted of members of a professional association, the National Association of Graduate Admissions Professionals (NAGAP), focused solely on…

The goal of this study was to explore current practices that help support and enhance Indigenous students' experiences in post-secondary education. Through the use of Indigenous ways of knowing and storytelling, those supporting students at IAHLA and public post-secondary institutions gathered to weave together their stories of success, struggle,…

A visiting student is a student who moves from their home institution where he or she is registered usually in a degree program, to take a specified number of courses or credits at another institution. Students may or may not hold a letter of permission. Most of these students later return to the home institution and request transfer credit for…

This dissertation illustrates how admission policies shape access to postsecondary education. Evidence comes from two sectors, each with a distinct type of admission system: highly selective institutions that practice holistic admission (chapters 2 and 3) and less selective public four-year colleges that use admission thresholds (chapter 4). The…

Day and night the locals chatter. They counsel and console, bicker and rant. Their questions are endless. Though often hopeful, they never stop pounding the drums of worry. This is College Confidential, a vast virtual realm where visitors can find the best and worst of human nature. Here, in moderated discussion forums, people help strangers. They…

Librarians have collaborated with academic departments within their institutions for decades now, working with professors and administrators to bring information literacy skills to students. The librarians at National American University decided to extend this collaboration to a non-academic unit, the admissions department of the university. The…

The Challenge: After years of investments on structures and systems that improve and integrate student transactional experiences, we discover that we have neglected to train our staff in customer service competencies that match student expectations. The Answer: Invest in your student service staff to ensure they possess the professional skills to…