Program-level assessment is a holistic approach for arranging assessments throughout a degree program that supports sequential development of discipline knowledge, transferable skills and career readiness. Currently, the modular arrangement of courses means that student learning is partial, limited to passing the assessment and compartmentalized…

Given the increasing demands on faculty in higher education, it is imperative that we better understand how to support faculty across their careers and in all areas of faculty life. This study looks specifically at what it takes to sustain teaching excellence. An exploratory survey of 66 faculty at midwestern campuses indicates that Satisfaction…

Purpose: Critically, to improve and manage online learning quality (OLQUAL), higher education providers need to regularly measure OLQUAL. Hence, a reliable measure of OLQUAL in higher education from the students' perspective is indispensable. Further, as a pioneer in examining OLQUAL outcomes in the online education context, we assert that…

In this critical case study, we had the opportunity to observe how institutional forces and human agency represented by organisational actors' shared perception of identity negotiate their differences over their definitions of quality in higher education. In other words, we examined how the organisational identity of a research university…

Despite its roots in environmental discussions, sustainability has become a critical term influencing every aspect of organisations. As human-oriented institutions, universities have also embraced the 'sustainable development' concept on the quality of their internal and external services. Two overarching questions are most important for…

The qualitative research study conducted in the Polish higher education context confirms that students' vision of an ideal university strongly embraces the concept of quality as transformation. The enhancement and empowerment are manifested by multiple facets of transformation that the students look for at an ideal university, including…

The scholarship of teaching and learning (SoTL), whose primary purpose is to improve teaching and learning, has a powerful potential to strengthen educational quality in postsecondary institutions, yet the relationship between a single institution's teaching effectiveness and SoTL support is understudied. We examined evidence for SoTL support at…

Purpose: Private universities in Ghana are perceived to offer low-quality education, even though the few studies conducted have produced contradictory findings. In addition to the paucity of research in this area, the debate has not largely reflected the views of alumni. This study aims to present the perspectives of a major stakeholder group in…

The Initial Teacher Training Market Review was released at the end of the most tumultuous of academic years. In spite of a claim to offer the promise of 'world- class training', the proposals, if enacted, have the potential to force out many with genuine expertise in teacher education. Written during the seven-week review consultation period, this…

Purpose: This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and "customer" loyalty. There are four determinants of USR global engagement which are responsible education programs, knowledge management, organizational management and social engagement.…

The role of higher education to produce qualified graduates with high competence for competitive and borderless job markets has become solemnly complicated in the current globalized world. In parallel, the persistent paradox of what constitutes the quality of education has provoked intellectual debates in diverse educational settings -- causing…

The Quality Assurance Agency for Higher Education (QAA) holds diverse roles in the regulatory, advisory, policy and voluntary spheres across the UK. They recognise that the primary responsibility for maintaining quality and standards sits with providers themselves. Providers with degree-awarding powers have particular responsibility for the…

Online learning has captured much attention, while given for high dropout rate, continuance of MOOCs is now a most concerned critical topic in both research and practical field. From teaching-based quality and platform-based quality perspectives, this study aims to investigate the impact of quality elements on continuance intention based on…

The relevance of student evaluation of teaching (SET) for both development of individual teaching as well as for institutional quality management in higher education (HE) contexts has been investigated in numerous studies. However, how educators incorporate students' feedback into their teaching, especially in the case of negative evaluations,…

This study determines the critical success factors for students and academic staff when applying and evaluating online delivery methods in colleges and universities in Kuwait. The recently implemented eLearning systems and methods in the country, due to the COVID-19 pandemic, are evaluated and the perception of the eLearning system is gauged.…