The paper reviews the literature on the concept of internal branding and its effects in the service sector in general, as well as in UK universities. In addition, the concept of employee brand support is reviewed, discussing the influence of leadership characteristics on internal branding in universities. Employee brand support is a crucial…

We investigated the perception and recognition of errors in a population of practitioners and academics in professional and technical communication. Specifically, we measured 303 participants' botheration levels of 24 usage errors and then correlated those results against their ability to recognize the errors. Results indicated that practitioners…

This study, which is rooted in design thinking, explores how participants in both academia and industry settings vary in their perceived self-efficacy in critical thinking after using online training units with information and communication technologies (ICTs). Based on the quasi-experimental pre-post research design with stratified sampling, the…

Purpose: Internships play an important role in the choices engineering students make about future career pathways though there is little research about the messaging students receive regarding internships from academics. This messaging is important because it can contribute to the expectations students set for internships which in turn influences…

This study examines whether the expansion in higher education over the past 20 years has contributed to better education-job matches on the labour market. In particular, we relate changes in the average formal schooling level of workers on the regional labour market to the educational attainment of the recruited staff within companies operating on…

Policy changes to school governance have led to Governing Bodies (GBs) increasingly appointing skilled professionals from the business community. Research into these GBs views governors from business as a threat to lay governors and the stakeholder model. Whilst there has been exploration of the contributions of business governors, the ways in…

The study focused on institutional efforts to retain and support racially minoritized students in higher education. The purpose of the study was to explore the experience of faculty and staff implementing California Assembly Bill 705 (AB 705), a legislative mandate intended to increase student achievement and close equity gaps among Black and…

As economies are inevitably becoming dominated by multinational and global companies, the need for Language for Specific Purposes (LSP) is growing accordingly. Language institutes in higher education are trying to tailor their curriculum to meet the expectations of such companies each with their specific technical vocabulary. While LSP courses are…

The study and practice of servant leadership in institutions of higher education is gaining momentum because the application of servant leadership can make a difference in the daily work associated with campus tasks and missions. Servant leadership characteristics include the ability to listen, empathy, healing, self-awareness, persuasion,…

Since more than $140 Billion is invested annually on employee learning and development in the U.S (Harward, 2014) it is important that training leads to improved job performance. Millennials, who comprise the latest employee generation, are age 18-37 (Tyler, 2007) and share the same performance requirements and expectations of the generations that…

The purpose of this study is to 1) better understand the turnover intentions of professional higher education admissions employees on a national level, 2) identify the extent to which motivation mediates employee satisfaction in an office of admissions, 3) determine if self-determination theory (Deci & Ryan, 2008) provides a theoretical…

This article discusses the findings of a survey of nearly 300 computing professionals who are involved in the design and/or development of software across a variety of industries. We report on the surveyed professionals' perceptions of the importance of a range of topics and skills, and the degree to which 55 recent graduates felt that each topic…

A survey on the state of academic customer service for students found that academic customer service provided on the nation's campuses is fair or weak at best and is a cause of many students leaving a college. Basic service functions such as training, telephone skills, and returning voice mails and emails are rudimentary service functions that are…

Little research has been conducted on the work engagement, subjective happiness, or perceived organizational support of student affairs professionals. In this study, 299 professionals in the American College Personnel Association were surveyed utilizing the Utrecht Work Engagement Scale, the Subjective Happiness Scale, and the Survey of Perceived…

As an HRD manager in a college, I am responsible for employee wellness within the organisation. However the culture of the college in which I work is toxic, characterised by bullying, destructive leadership, gossip and victimisation. Such a culture is difficult to change and requires a different approach to the expert-led, training interventions…