This qualitative study utilized narrative inquiry to examine the experiences of disability service professionals working with students with significant cognitive disabilities in college-level courses. Through 10 semi-structured interviews with disability service professionals within the Florida College System, the following four meta themes…

The goal of higher vocational education is professional training of students. Teaching contents related to practical training are the most important for preparing students for work in real-life conditions. The mobile learning model presented in this paper analyzes the possibility of implementing augmented reality in the process of educating…

The roots of modern hospitality teachings are evident in the beginnings of family and consumer sciences (FCS). Land-grant universities of the Midwest (such as Iowa State University and Kansas State University) did not simply teach cooking and sewing, but they also taught "budgeting, table service ... and the production and marketing of…

This is the eighth year that CUPA-HR has conducted the CUPA-HR Staff in Higher Education Survey, which collects data on primarily non-exempt staff. The survey collects the following data for all higher ed staff: salary, sex, race/ethnicity, age, and years in position. This marks a special year for data collection and reporting for all CUPA-HR…

This study was conducted to examine the needs of the students of cabin services program regarding English in order to guide the design of a vocational English language curriculum. The research design used in this study was the concurrent triangulation approach, one of the mixed methods models. This approach can be used when the researcher collects…

The work of crafting sustainable solutions to complex policy problems requires decision makers and implementers to secure buy-in from a diverse set of stakeholders. Those stakeholders operate in policy ecosystems that span public, for-profit, nonprofit, and entrepreneurial sectors. This increasingly complex landscape requires schools of public…

The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

Technical efficiency is the ability of a firm to produce its maximum output using a set of inputs or to minimise the use of its inputs to produce a certain level of output. When a firm is operating at its most efficient, operating costs can be minimised, profits maximised and competitiveness improved. This study investigates the role of a firm's…

Effective undergraduate instruction requires accurate knowledge of professional communication practices and employer expectations, but ongoing contradictions between academic and professional expectations reflect historical, rhetorical, and pedagogical causes for inaccurate presumptions. Taking a customer service perspective, one business faculty…

Despite repeated calls to temper the bureaucratic ethos and its associated process-oriented pathologies with more of a democratic ethos grounded in normative values and the public interest, the practice, research, and teaching of public administration continues to largely perpetuate the former. In this paper we build upon the work of Camila…

Providing evidence-based interventions in competitive employment settings is critical to improve employment outcomes for individuals with autism. This study used a multiple baseline across behaviors design to enhance the customer service skills of a young adult with autism employed as a cashier at a retail store. Results indicated the use of…

This paper discusses the challenges of professional education for mid-career public managers at graduate level, pointing out pitfalls to avoid and obstacles to face. Analyzing the Brazilian case, the goal is to raise issues that may also be present in other cases. The main argument developed here is that the puzzle faced by graduate programs on…

The role of digital media and learning has often been synonymous with the use of open education resources in formal institutional settings. Further, open and distance learning has been criticized for focusing narrowly on educational objectives, ignoring sociopolitical issues of access and participation by marginalized populations. This study…

This study examined English teaching and learning (Grade 8 level) in Qawmi Madrasa schools, which are not recognized by the Bangladeshi government's Education Department. The study investigated the improvements needed in Qawmi Madrasas English teaching programs to enable students to secure public university admission and Bangladeshi civil service…

The consideration of the impact of the dissertation services industry on the academy is a welcome piece by Jeffry L. White. White raises interesting questions and calls on educators and researchers to think deeply about the role they play in encouraging or combating the use of this industry by graduate students. In this piece, I respond to White's…