Today's electronic information landscape is growing exponentially with no signs of slowing. This poses a significant challenge for academic libraries. Librarians must continually learn and adapt to harness this explosion of resources. To fulfill their claim as the leaders in the information field they must be effective in providing access and…

The spread of a seemingly playful alternative to traditional diplomas, inspired by Boy Scout achievement patches and video-game power-ups, suggests that the standard certification system no longer works in today's fast-changing job market. Educational upstarts across the Web are adopting "badges" to certify skills and abilities. If scouting…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Purpose: Online information vendors currently offer a variety of additional services; among these are alert services which present requested information on recent publications to registered users. This paper aims to investigate a variety of alert services provided by four online information vendors. Design/methodology/approach: A comparison of the…

Developing sustainable e-learning requires a better understanding of the perceptions and preferences of e-learning providers and e-learners on the four crucial dimensions for elearning success including pedagogies, technologies, learning resources and management of learning resources. There is, however, little research on evaluating whether these…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

The demand for qualified information technology professionals remains high despite downturns in the economy. It is imperative to provide students with a curriculum that provides a broad foundation in information technology knowledge, skills, and abilities. Students also need access to specialized technologies and learning materials to develop the…

Librarians have a long history of protecting user privacy, but they have done seemingly little to understand or influence the privacy policies of library resource vendors that increasingly collect user information through Web 2.0-style personalization features. After citing evidence that college students value privacy, this study used content…

This article describes how York University analyzed the results from its 2010-11 implementation of the Measuring the Impact of Networked Electronic Services for Libraries survey to measure value of investments in e-resources. The results were assessed through two variables: e-resources used by faculty when carrying out funded and non-funded…

Introduction: Our aim is to compare the advantages and problems of e-book acquisition identified in research literature to those experienced by two Swedish university libraries. Method: A literature review was used to identify the main issues related to acquisition of e-books by academic libraries. The data for comparison were collected through…

Increased competition from Internet merchants, coupled with the swelling popularity of electronic books and skyrocketing textbook prices, is forcing the nation's college stores to get creative, find new ways to boost revenues, and drive sales of books and other merchandise to students and faculty. To make up for lost revenue as a result of…

The purpose of this qualitative phenomenological study was to explore factors for selecting a business model for scaling online enrollment by institutions of higher education. The goal was to explore the lived experiences of academic industry experts involved in the selection process. The research question for this study was: What were the lived…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

This paper analyzes changes to the definitions of "authorized users" contained in electronic resources licenses and embedded in access control technologies from the mid-1990s to the present. In analyzing changes to the license and technology-based definitions, it tracks shifts in major stakeholders' perceptions of authorized users and…

Colleges and universities have increasingly invested in specialized software and hardware designed to enhance and facilitate the instructional process for faculty and students. One type of technological assistance is commonly known as course management software (CMS). Once learned, these CMS packages can greatly enhance and enrich the classroom…