Context: There have been multiple education reforms aimed at incorporating patient-reported outcome measures (PROMs) into routine clinical care. However, many factors can impact PROM use, including employment setting/policies or access to literature. Objective: To explore the influence of educational background and employment setting/policies on…

The work productivity of an individual is an organizational asset that can be equated to progress and success. It provides satisfaction to the employees, the organization, and other stakeholders. This study assessed the work productivity among selected employees from a tertiary education institution before COVID-19 pandemic. To accomplish this…

Student affairs staff members experience stress and burnout as a result of frequent transformation within the higher education landscape. Although change affects all employees in the field of higher education, staff members in student affairs are faced with unique challenges that lead to the adoption of healthy or unhealthy coping behaviors. The…

Student life and pedagogy; faculty research, well-being, and diversity - nearly every aspect of the modern university have been, and continue to be, the subject of scholarly research and study. While extant literature is full of studies and data regarding students and faculty, research questions regarding non-instruction/professional staff are few…

The purpose of this explanatory case study was to learn how a designated veteran services office on a university campus supports student veterans preparing to transition into the civilian workforce after their college graduation. This study provided an in-depth understanding of the operations of a nationally recognized veteran services office by…

Framed by family engagement frameworks, this study presents four types of interactions college access professionals (CAPs) have with the families of underrepresented college-going students - inconsistent communication, transactional exchanges, student-family mediation, and trusting relationships - to explore the nature of family-educator…

The field of student affairs has seen an exodus of staff members over the past few years. Employee attrition, however, is not a new problem in student affairs. This grounded theory study aimed to understand why student affairs professionals leave the field. Based on interviews with student affairs professionals who left the field between March…

The purpose of this study was to examine the digital literacy of Gen Z employees in higher education and provide implications for HRD research and practice and contribute to the HRD literature on Gen Z employees in the 21st century workforce. Three research questions guided my study: How do Gen Z employees in higher education experience digital…

Indigenous student completion rates remain very low relative to non-Indigenous students. Some universities have higher Indigenous student completion rates than the national average but research-based evidence of these universities as 'success models' is limited. Drawing on findings from interviews with Indigenous university graduates and staff as…

College students report high psychological distress, mental health problems and anxiety. Research indicates that faculty and staff can help support these students in crisis, but there is limited trauma-informed training for higher education professionals who are not mental health counselors. This study explored an evidence-based online training…

Through an unsustainable moniker that often receives no reprieve, Black women student affairs professionals become the institutional fixer--the StrongBlackWoman who can do all. Through a raced and gendered expectation, they support the needs of their students, many of whom are students of color. This effort creates a precarious double bind that…

The measurement of organizational satisfaction is a popular topic in organizational science; however, less attention is given to organizational happiness. There are very few measuring tools designed to evaluate organizational happiness. While the value-mediating role of higher education is indisputable, to the best of our knowledge, this is the…

Purpose: The present study aimed to find out the relationship of public service motivation (PSM) with other positive aspects, that is workplace spirituality and employee well-being among academic staff of public sector higher education institutions. Design/methodology/approach: In order to capture the full picture of the institutional factors that…

In New Zealand, te reo Maori (or just te reo) is currently being learned as a second language by record numbers of non-Maori, many of whom are increasingly able to access it through language courses offered by their employing organisations. Considering recent research and policy advocating the value of te reo for all New Zealanders, workplace…

Between 1999 to 2018, there has been an 11% decrease in Black women staff and administrators at post-secondary institutions. More research is needed to understand the experiences of Black women who work in housing as research fails to address the experiences of Black women housing professionals. This dissertation uncovers how Black women reflect…