As a CIO leading an IT department through change and reorganization, the author developed the Enterprise Compass--a four-point guide to reaching goals and focusing achievement. The Enterprise Compass directs staff to look forward to future accomplishment, back for performance assessments, across campus for better understanding of practical working…

Many of the information security appliances, devices, and techniques currently in use are designed to keep unwanted users and Internet traffic away from important information assets by denying unauthorized access to servers, databases, networks, storage media, and other underlying technology resources. These approaches employ firewalls, intrusion…

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) environments at 933 colleges and universities in the U.S. and abroad. The report presents aggregates of data through more than 100 tables and accompanying descriptive…

"Extending Virtual Access: Promoting Engagement and Retention through Integrated Support Systems" focuses upon expanding the scope of on-line instructional delivery to include academic support systems critical to ensuring that virtual learning environments are inclusive, accessible, instructive, and responsive to changing student needs.…

Distance education and information and communication technologies (ICTs) have been marketed as cost-effective ways to rescue struggling educational institutions in developing countries, particularly in sub-Saharan Africa (SSA). This study uses classroom video analysis and follow-up interviews with teachers, students, and local tutors to analyse…

Purpose: The use of e-learning in corporate universities enables access and broadens the curriculum. This paper assesses the use and implementation of e-learning through case material, and explores some of the challenges and emerging concerns. Design/methodology/approach: The paper reviews the corporate university concept and considers how an…

In an era of state budget cuts and a tight economy, distributed learning is often seen as a way to address the needs of colleges and universities looking for additional revenue sources. Likewise, budding virtual universities, consortia, and corporate partnerships are now providing new ways for institutions to share resources across campuses. The…

This year marks the fifth annual EDUCAUSE Current Issues Survey to identify what campus information technology leaders see as their most critical IT challenges. Thirty-five percent (571) of the 1,638 EDUCAUSE primary member representatives who were asked to participate responded to an e-mail invitation to complete the Web-based survey in December…

At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for…

This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how…

Using the experience of the University of Illinois at Springfield's College of Liberal Arts and Sciences at the as a foundation for discussion, this paper addresses the provision of student support services to distant students within the context of development and expansion. Specific issues for consideration include: integrating student support…

Formerly known as the AB Learning Institute, the University of ABC (ABCU), was established by the ABC Government in 1989. ABCU offers courses leading to numerous academic qualifications through the distance education mode using mainly print based materials that are supplemented by audio, video, computer assisted elements, and increasingly, the…

It is difficult to estimate the costs of not writing thorough IT policy. Misuse of IT resources, whether through ignorance or malice, costs money, as do court cases that can result from abuse. Furthermore, a poor university accreditation report caused in part by poor policy documents will likely have an adverse impact on student enrollment. There…

This paper reports on a longitudinal, ethnomethodological case study of the development towards flexible delivery of the Botswana Technical Education Programme (BTEP), offered by Francistown College of Technical & Vocational Education (FCTVE). Data collection methods included documentary analysis, naturalistic participant observation, and…

The nation's social agenda for improving education and training has converged with national economic forces (Hornbeck & Salamon, 1991). The emphasis on lifelong learning of the workforce through education, training and development, demands for ever-improving productivity and significant technological advancements have required new tools to…