Purpose: This study will evaluate the organizational effectiveness of an artificial intelligence (AI)/machine learning (ML) recommender system at a higher education institution. It will determine the positive or negative net benefits (i.e., organizational effectiveness) of utilizing the D&M ISSM. Background: Identifying the value and efficacy…

The need to protect confidential data stored in university enterprise information systems and to prevent infiltration through phishing cyber attacks by malicious individuals and organizations has emerged. The unfortunate target of phishing attacks is university employees and students with access to confidential information. This research specifies…

Information security and information privacy, while related, encompass different details, especially for higher education institutions. Data security, focused on protecting data from malicious attacks, does not go as far as data privacy, focused on how data is shared, used, and communicated with others. Prior literature and research suggest higher…

The purpose of this quantitative correlational associative study was to determine if and to what extent there was a relationship between the transformational leadership behaviors of CIOs, as perceived by IT employees, and a successful ERP system implementation in higher education in the United States. This study used the Multi-factor Leadership…

There has been a decline in tuition revenue for some private historically Black colleges and universities (HBCUs); an above-average tuition discount rate may impede the financial performance of private HBCUs. The purpose of this qualitative phenomenological study was to explore the lived experiences of business officers and other employees of…

This dissertation comprises three cross-disciplinary essays on information systems, marketing, and financial outcomes research for nonprofit service organizations. In our first essay, we explore service quality impacts on the constructs of positive and negative word of mouth, developing and validating a new measurement scale, testing it…

The increasing complexity of modern power systems, coupled with the integration of diverse rapidly evolving technologies involving physical systems requiring cybersecurity, has presented significant challenges for engineers in the field and researchers in laboratory facilities. This research and dissertation presents the development of a…

Neisseria meningitides serogroup B, commonly referred to as Meningococcal B or Meningitis B, is a highly contagious bacterial infection primarily afflicting the college-aged population with disease contraction resulting in death or severe debilitation if not expediently diagnosed and treated. Currently, there are two vaccines, Bexsero and…

On July 14, 2021, the Pennsylvania State Universities Board of Governors collectively approved a proposal to merge six Pennsylvania state universities. The three institutions in the West were California, Clarion, and Edinboro. Bloomsburg, Lock Haven, and Mansfield were consolidated in the Northeast. The board then hosted a publicly available…

The asset portfolios of Higher Education Institutions (HEI) typically incorporate a highly diverse collection of buildings with various and often shared campus uses. These facilities are typically at different points in their operational lifecycle, have different characteristics, rehabilitation cost, maintenance costs, and mission criticality. In…

Hurricanes pose significant risk to life and property to communities adjacent to the tropical cyclone basins of the Atlantic, Pacific, and Indian Oceans. In the United States, there are significant public misconceptions about hurricane hazards such as wind and storm surge, despite timely and accurate forecasts and warnings. However, appropriate…

According to the International Information Systems Security Certification Consortium (ISC)2, Cybersecurity Workforce Study, 20% of the global cybersecurity are women. The numbers of women are an increase from 11% in 2013, but considering that women represent 52% of the workforce, it is not enough. The U.S. Department of Labor and Statistics…

The increase in distance learning offerings and the deficit in providing an equivalent engagement mechanism for haptic subjects for online learners is stimulating educators to seek new pedagogical methods to meet the needs of the curriculum. A quantitative quasi-experimental study deploying a two nonequivalent groups design was conducted to…

Past research has shown that using an online student orientation can decrease anxiety for students taking online classes for the first time. This study focuses on the experience of first-time online students from a community college in South Texas using a multiple regression analysis to determine first-time online student readiness in the areas of…

The rationale for this study was to add to the body of knowledge regarding higher education adoption of enterprise resource planning systems. Literature indicates a gap in ERP adoption knowledge regarding higher education managers. The following two questions are the basis for this study: What barriers do higher education managers experience in…