Increasing career demands and expanding role expectations in a hyperconnected world batter higher education professionals, much like a tsunami of crashing waves toss a dingy at sea. To overcome the onslaught, professors are all but mandated to proactively build personal brands that deliver value propositions tightly aligning skills, expertise, and…

Registrar's offices used to be--and in some cases still are--physical manifestations of organizational charts: upper management resides in one cloistered area, occasionally behind a locked door, connected to the rest of the staff by multiple degrees of separation. During the summer of 2013, Elon University agreed to remodel the Office of the…

Admissions transparency means that prospective domestic undergraduate students can easily find good quality admissions information that allows them to compare courses and providers and make informed study choices. In October 2016 the Higher Education Standards Panel (HESP) made recommendations to achieve greater transparency in higher education…

For today's registrar, disentangling the institutional curriculum can be a daunting task. The complex and interconnected learning that higher education institutions now strive for is highly desirable among millennial students, but even the most articulate curricula sometimes fail to represent it clearly. Whether navigating the registration system,…

The "bounce" (coined by students at Susan Leigh's last campus) refers to the amount of time students spent chasing signatures and removing often-unnecessary registration "holds" in order to attend their classes. Leigh explains that all this chaos from complex, separately housed transactional business processes has led to the…

Applying for financial aid can be a complicated, time-consuming endeavor for students and their families. Fortunately, many state aid programs have taken strides to align aid applications to the form used for federal aid programs, the Free Application for Federal Student Aid (FAFSA), making state aid more readily accessible. New conversations…

The federal role in higher education has grown over the past two decades, and now a new administration has the opportunity to strengthen policies that support students and their colleges and universities. To help inform these decisions, the Urban Institute convened a bipartisan group of scholars and policy advisers to write a series of memos…

The federal role in higher education has grown over the past two decades, and now a new administration has the opportunity to strengthen policies that support students and their colleges and universities. To help inform these decisions, the Urban Institute convened a bipartisan group of scholars and policy advisers to write a series of memos…

There are often situations in facilities management where the daily repetition of certain tasks can seem meaningless to the employee if facilities managers are not conscientious. In this article, Joe Whitefield asks and answers the question: If your workplace morale is sagging a bit, what can be done to prop it up? To answer that question, he…

When it comes to project management, the IT department is typically its own worst enemy. When project requests are pushed through the budgeting process by different departments, it's up to IT to make them all work. The staff is required to be "heroic" to get the project load done. People get to work over weekends and postpone their vacations. The…

When the Individuals with Disabilities Education Act (IDEA) was reauthorized in 2004, it included provisions to reduce administrative and paperwork requirements to address concerns about burden. The Government Accountability Office (GAO) was asked to review federal efforts to reduce burden related to meeting IDEA requirements for educating…

This article provides a detailed description and analysis of how one Canadian institution used groups of department heads as change agents to address their most acute department head role tensions. It is demonstrated that this institution's change initiative aligned very closely to the recommendations proposed, in both the literature pertaining to…

The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

Physician assistants take on primary care duties that were once the exclusive domain of physicians. According to Kevin Lohenry, director of the Primary Care Physician Assistant Program at the University of Southern California, there are either 90,000 or 30 million reasons why someone might see a physician assistant rather than a physician. The 30…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…