The purpose of this study was to evaluate the effects of performance-based feedback delivered via email on teacher candidates' implementation of a multiple stimulus without replacement (MSWO) preference assessment with an adult confederate. Six participants enrolled in a special education teacher preparation program were recruited to participate.…

Objective: Despite the prevalence of clinical case management services in university counseling centers, there is scant research on practices and effectiveness in case management services. The purpose of this brief report is to review the role of a clinical case manager, examine referral outcomes of referred students, and provide recommendations…

Electronic communication, most notably email, is ubiquitous in higher education and remains the dominant, most commonly used communication method in the workplace. Unfortunately, student emails are often abrupt, lack salutations and signatures, and can even be riddled with errors that make it difficult to understand their intended message. This…

Understanding an institution's culture helps new students develop accurate expectations for their college experience. This study explored how colleges and universities communicate their culture to students through emails. Analysis of institutional emails to incoming students uncovered taken-for-granted beliefs about the institution's culture and…

Instructors may use low-cost, light-touch strategies to help students achieve optimal effort in demanding upper-level courses. The authors of this study exploit an intervention that provides a series of personalized feedback emails to students about their relative performance, which is tied to approving messages or tips that encourage improvement.…

Delivering bad news is an inevitable aspect of management. Teaching students to deliver bad news effectively and professionally can be successfully implemented into a course that addresses elements of managerial communication. In this article, we explain an experiential exercise that applies components of a three-phase model for delivering bad…

This study explores whether English-dominant (ED) speakers and speakers of English as a foreign language (EFL) perceive the same degrees of formality in combinations of (in)formal greetings (Hi/Dear) and address forms (informal First Name/Ms. Last Name) with (in)formal nouns, verbs, and adjectives (Latinate/Germanic). It also explores which of…

An online intro-to-proof course provided an unexpected opportunity for a series of email exchanges that yielded insights into one student's mathematical thinking and the ambiguous role of mathematical jargon in miscuing this student's reasoning. The jargon deals with the notation [limit value of a function], which encapsulates multiple conceptual…

This dissertation research is a case study centered on graduate student responses to eight (8) risk and crisis emails sent from two (2) University of Minnesota leaders delivered between February 2020 and August 2021. The study joins conversations about technical communication, risk, and crisis communication, as well as advancing work on digital…

This paper examines the effectiveness of providing personalised email feedback via an automated email application in a large undergraduate introductory accounting course. Over 1,200 students received feedback via emails sent weekly, semi-tailored to each student based on their results in online self-test learning quizzes. We first found that…

Phishing emails pose a serious threat to individuals and organizations. Users' ability to identify phishing emails is critical to avoid becoming victims of these attacks. The current study examined the effectiveness of a short online phishing training program designed to help users identify phishing emails. Half of the participants were in the…

Approximately one third of college students report heavy episodic drinking (HED; Substance Abuse and Mental Health Services Administration, 2019), defined as four or more drinks for women and five or more drinks for men on a single occasion. This mixed-methods study examined the feasibility of a mindfulness intervention intended to reduce HED.…

Recent developments in digital technologies, including learning analytics are changing educational practices due to the wealth of information available and its utility to inform academic interventions for students. This study investigates the impact of personalised feedback emails on students' academic performance and student success in large…

This article reports on an evaluation the effectiveness of e-mailed grade "nudges" on students' performance and engagement in an introductory statistics course for undergraduate health science students. In 2020-2021, 358 students were randomized to an e-mail (n = 178) or no e-mail (n = 180) group. The intervention e-mail contained…

Whilst the practitioner field around current student communications has developed in recent years, most published research still focuses either on prospective students, theoretical benefits of student communications or usage of individual channels of communication. This paper contributes to policy and practice by providing the first UK-wide look…