COVID-19 led to an increase in online higher education courses. With this increase in demand, there needs to be online support to foster students' academic success. Online academic student support is often provided to students to assist them in developing the skills and knowledge to successfully complete their courses. However, it remains unclear…

Mathematics Learning Support (MLS) has been widely available in Higher Education Institutions in the United States (US) for decades. However, until recently, there has been little research that considered the extent of provision. In this paper, we present the results of a survey of MLS with responses from 268 institutions across the US, which…

Purpose: The need to enhance student support is evident in higher education (HE) curricula. In addition to the complications created by the COVID-19 pandemic, the current strategies used in academia are criticised for their lack of appropriate student support in HE. The study focused on the themes under Section 4 of the National Student Survey…

As a result of California Assembly Bill 705(AB705, 2017) and California Assembly Bill 1705 (AB1705, 2021), most 1st-year students will enroll directly into transfer level math and/or English courses (Baca, 2021; Lopez, 2022; Melguizo et al., 2022; Sims, 2020). Students once placed into remedial coursework before enrolling in transfer level…

In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

The positive impact of Math Learning Support Centers (MLSCs) on student performance is well-documented in existing literature. However, we argue in this study that many of these evaluations could be improved methodologically. Using a more rigorous approach, we investigated the effect of an MLSC on students' performance and affective variables in…

Colleges and universities typically assist students with learning disabilities. In Canada, such programs are legally mandated to ensure equal access to educational opportunities. However, there is little in the current research literature on the experiences Canadian students with learning disabilities have with using assistive services provided by…

Meaningful pedagogical reform requires good faculty training and support programs. Such support is particularly valuable when colleges and universities are trying to bring research and inquiry into the laboratory curricula under resource-limited conditions. In this situation, it may help to extend the scope of the faculty support program to…

Adult students represent one of the fastest growing student populations within higher education. While their educational goals are similar to traditional students, the challenges and barriers they may encounter differ. Higher education institutions must assess their support services, coursework, and resources to determine if they meet the needs of…

The research explores community orientation (CO) perceptions and their potential outcomes within a higher education context. The study follows a three-step approach that draws from service marketing, organization theory, and higher education literature. Subsequently, a qualitative approach is adopted to develop the research model, followed by a…

Purpose: This paper presents the features and relevance of open distance learning in the context of the socio-economic conditions of people living in the Union Territory of Jammu and Kashmir (J&K) in India. Although the primary purpose of the present study was to ascertain the effectiveness of the learner support services (LSSs) and different…

Over the last two decades higher education has experienced continuous growth in online education, with students and faculty enjoying the flexibility. With that flexibility came new pedagogies, new course preps, and a new era of teaching, learning, and academic planning. Just as those in the classroom had to modify behaviors and strategies,…

Though teacher education programs must document candidates' teaching dispositions, there is a gap in the literature around what faculty may learn by observing students in contexts outside of the k-12 classroom. This case study explores what faculty may learn about teaching dispositions by observing tutors. For our study, three mathematics…

American universities are facing pressure to provide career services to international students, many of whom want to stay in the country to work after they graduate. Although some have created specialized roles to support international student career development, far more have continued to recruit international students without thinking about why…

In Japanese higher education, there is a notable shift in learning assistance. It is transitioning from merely providing remedial help to fostering comprehensive student success. This study examines learning assistance in Japanese higher education, which was restructured in the 1950s following the American university system, through comparison…