Research examining institutional racism in higher education institutions is invariably based on Black, Asian and minority ethnic people's perspectives, thus overlooking the significance of the experiences and viewpoints of people who are not from Black, Asian or minority ethnic backgrounds. To address this gap in the literature, the researchers…

Cybersecurity protection remains at the forefront of many organizations' information and communication technology strategies and investments. Higher education has become a profitable target for cyber-attacks which has many institutions reevaluating their cybersecurity awareness programs. The purpose of this research was to determine the…

This mixed methods phenomenological study explored experiences and perceptions of professional support personnel in higher education regarding roles, responsibilities, and contributions to their institutions. Professional support personnel are the largest population of nonfaculty staff in higher education institutions, and they serve an integral…

Centralisation is a recurrent theme when the organisational structure of contemporary higher education institutions is on the agenda. This may be in large part because of the unsolicited effects of decentralised organisational structures. The aim of this study is to explore how professional support staff at higher education institutions perceive…

This study sought to determine whether higher ed employees whose preferred work arrangements are not aligned with their actual work arrangements are more likely to look for other work. The results show that: a) nearly two-thirds of respondents report some degree of misalignment between their preferred and actual work arrangements, particularly in…

This article examines the roles of university elites in enhancing internationalisation agenda in Indonesian higher education. This is done by exploring the relationship between internationalisation and cosmopolitanism. Drawing from two stages of field studies of the internationalisation of Indonesian universities, interviews with key…

This study explores the influence of teaching methods of service digitalization and innovative work behaviour models on fresh graduates. In the digital transformation era, the application of information technology is becoming increasingly important to improve work efficiency and effectiveness. This study aims to analyze the extent to which…

Staff members in institutions of higher education who are not faculty, such as those who work in student affairs, information technology, student business services, and other areas, may feel invisible and unappreciated. This sense of obscurity for racially marginalized staff can be intensified by discrimination and oppression that persist within…

The University of Hawai?i is the only public higher education provider in Hawai?i. Starting in 1907 with Western academic ideologies, the Native Hawaiian (NH) ?ike and ?olelo were not a priority despite being the indigenous culture and language. More recently, the University has committed to becoming a Native Hawaiian place of learning and a…

Understanding blindness or imagining being blind can be challenging for individuals without visual impairments. One of the affordances of high-immersion virtual reality (VR) is its ability to build empathy and facilitate perspective-taking. VR can be potent when providing narrative, experience-laden education that exposes users to ideas and…

This action research dissertation explores the role of coaching in fostering people's development within the administrative services of a small research-intensive public university. The study explores how coaching influences employee attitudes, self-efficacy, personal and professional growth, productivity, and overall organizational effectiveness.…

Background: Assessing the psychological needs of students and employees as they return to campus is crucial to resuming University life in a safe and secure way. The current research aimed to explore how safety concerns, anticipatory worry, and mitigation efforts affected the well-being of individuals within a campus community. Methods: A…

Drawing on the data collected via a European funded project with eleven higher education partners, the article proposes a five-stage working model which can be adopted in and adapted to different institutional contexts so as to shift perceptions, strengthen engagement and channel commitment with a view to developing the desired quality culture.…

Constructs like turnover intentions, burnout, perceived flexibility, and perceived organizational support (POS) have been studied for decades. However, during the COVID-19 pandemic, turnover rates reached historic highs in 2021. Simultaneously, the shift to remote or hybrid work evidenced more widespread implementation than ever before to meet…

The higher educational institution needs a group of dedicated and committed lecturers to endure the institution during these turbulent times. As the organizational commitment reflects the self-identification of an employee with the organization, it has far-reaching implications on multifarious aspects in the organization. This present study…