Academic branch libraries located at a distance from the parent institution often face unique challenges in meeting users' needs for scholarly information. This is especially true for distant branch libraries that do not have a specialized function or collection, but who often face the challenge of meeting users' needs for scholarly materials…

While library patronage has seen some research it has never been explored in terms of human activity pattern analysis. This article traces the patronage of three campus libraries at a regional university in Australia in the context of other teaching and learning, such as the use of computer laboratories and assignment deadlines: it suggests not…

The University of Florida Libraries took the opportunity of remodeling its Humanities and Social Sciences library to conceptualize the design of an info commons area for the new building. An Info Commons Concept Team was formed and charged with this task. The team used site visits, surveys, focus groups, and interviews to determine the needs of…

Contemporary undergraduates in the biological sciences have unprecedented access to scientific information. Although many of these students may be savvy technologists, studies from the field of library and information science consistently show that undergraduates often struggle to locate, evaluate, and use high-quality, reputable sources of…

This article reports on a study we conducted with first-year students in the Faculty of Arts at the University of Melbourne in 2003. Building upon our 2002 research ("Library Review," 2003, vol 52, no 5 pp209-217), we investigated the prior library instruction, information preferences and skills of students enrolled in first-year…

One hundred fourteen academic libraries in the United States and Canada are surveyed for the organization of electronic resources within their home page and their cataloguing practice. The majority provide access to databases, electronic resources, subject guides, ready reference, and their own catalogue both on their home page and within their…

In Summer 2001, librarians and Sociology faculty members at the North Harris College embarked on a collaborative project designed to improve the information literacy skills of Principles of Sociology students. Other goals were the improvement of student grades on a particular Sociology assignment and overall improvement of the students' library…

LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who…

During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and…

Introduction: This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level of user satisfaction with the referrals in the collaborative chat reference…

Following a library-wide brainstorming session and retreat, the Dean of the Maureen and Mike Mansfield Library tasked an ad-hoc committee to discuss implications for the library and its users if certain processes were implemented or eliminated in order to streamline the processing of serials. As the library's collection continues to shift from…

This study examines college libraries so as to determine whether or not they have successfully adapted to reforms at their colleges, based on Terry O'Banion's concept of the learning-college. Although numerous studies exist documenting the transformation of community colleges to the learning-college concept, few empirical studies have clarified…

In June 2004, fourteen students graduated from the first completely online degree program at The Ohio State University--the Non-Traditional PharmD (Doctor of Pharmacy) program. The program was implemented as a response to the American Council on Pharmaceutical Education requiring this degree for entry into pharmacy practice. This article reports…

Librarians use subject guides to introduce students to library materials. Surveys, usability tests, and usage statistics demonstrate that students do not relate well to subject guides. We suggest that library resources organized or delivered at a course level are more in line with how undergraduate students approach library research. (Contains 26…

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…