The purpose of this study was to examine how institutions of higher education were responding to unprecedented state involvement in campus safety planning and policymaking in the aftermath of the Virginia Tech tragedy. Focused on Ohio, a state in which a state-level task force was convened and charged to promulgate campus safety recommendations…

Globalisation has had a major impact on the engineering industry as Pacific Rim countries undercut manufacturing costs and provide a more cost-effective location for many businesses. Engineering in Northern Ireland has mostly declined owing to increased competition from these countries. Engineering companies are now forced to streamline their…

As higher education institutions (HEIs) look to be more commercial in their outlook they are likely to become more dependent on the successful implementation of projects. This article reports a benchmarking survey of PM maturity in a HEI, with the purpose of assessing its capability to implement projects. Data were collected via questionnaires…

The purpose of this sequential mixed methods study was to examine and determine the level of incivility in the workplace as a growing problem from the perceptional views of graduate students enrolled in accelerated degree programs for graduate studies in Business Administration, Criminal Justice Administration, Gerontology, Health Management, and…

Using a sample of 124 incoming social work graduate students, we examined whether levels of perceived incongruence with social work values and the perceived culture of a graduate social work program significantly correlate with social psychological constructs. The social psychological constructs are associated with maintenance and support for…

Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…

Purpose: This study aims to examine the factors of growth-oriented atmosphere in a Finnish polytechnic institution of higher education with categorical exploratory factor analysis, multidimensional scaling and Bayesian unsupervised model-based visualization. Design/methodology/approach: This study was designed to examine employee perceptions of…

Leaders in Christian higher education are often unaware of how adult degree completion programs (ADCPs) impact a school's organizational behavior, and no research has examined employees' perceptions of its impact. This nonexperimental, descriptive study examined differences in employees' perceptions of the impact on organizational climate of the…

The study examined the level of autonomy in one of Nigeria's third-generation universities. Findings indicated that generally government intervention was rated as not unreasonable. Specifically, the study discovered that government never exerts any influence on the appointment, discipline, tenure and dismissal of staff; entry standards and pass…

Purpose: This paper seeks to assess the extent to which learning and Web 2.0 technologies are utilised to support learning and teaching in Africa's higher learning institutions, with a specific focus on Tanzania's public universities. Design/methodology/approach: A combination of content analysis and semi-structured interviews was used to collect…

During the last two decades, many higher education systems in the world have attempted to evaluate and improve the quality of education, research and services at the university and higher education level. Countries which have been successful in these attempts have initiated continuous evaluation and applied internal evaluation as a basis for…

The use of computers has become part of everyday life. The high prevalence of computer use appears to lead employers to assume that university graduates will have the good computing skills necessary in many graduate level jobs. This study investigates how well the expectations of employers match the perceptions of near-graduate students about the…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

Purpose: Issues such as managing brand image, assessing advertising medium effectiveness and collecting market intelligence are common practice for higher education institutions (HEIs). Consequently, understanding the information needs of potential students to the HEI when they make their decisions is paramount. The aim of this survey is to…

This study examines the effects of ethics training on the attitudes, knowledge-based scores, and analysis of ethical dilemmas among office professionals. A treatment- and control-group design was used with variables of interest measured before, immediately after, and ninety days following completion of a six-hour ethics training workshop. A…