This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

While university libraries have a long tradition of preserving scholarship, they are less experienced in the technology-dependent and computer networked environment. By taking advantage of current activities and expertise that exist in various parts of the institution, policies and practices can be linked that will engender long-term…

Colleges and universities are integrating information literacy into their undergraduate curricula. Accreditation commissions of higher education are integrating information literacy into their general education standards. Students enrolled in programs that promote information literacy are instructed to utilize library resources and services to…

Purpose: This study examined the professional and research needs of distance learning librarians in higher education in order to inform program development by the Association of College Libraries Distance Learning Section. Methodology: 270 members of the section completed a 23 item online questionnaire on distance learning librarians' work…

The Canadian university library members of two consortial e-journal deals were surveyed t o determine how many of the corresponding print journals had been cancelled as a result of their participation in the online package purchase. The survey indicated that the number of concurrent print subscriptions held by the libraries had notably decreased.…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Librarians have long struggled to find user-friendly mediums to provide meaningful information to patrons using bibliographies, pathfinders, and subject guides with varying degrees of success. Content management systems, such as Springshare's LibGuides, have recently been developed to facilitate the creation of online subject guides. Special…

The Association of Research Libraries (ARL) Annual Salary Survey 2003-04 reports salary data for all professional staff working in Association of Research Libraries (ARL) libraries. It is the most comprehensive and thorough guide to current salaries in large U.S. and Canadian academic and research libraries, and is a valuable management and…

Libraries are seeking the best possible solution for integrating online journals into their collections. While exploring the different methods and technology available, many libraries still strive to fulfill the original "library mission" proposed by Charles Cutter in his "Rules for a Dictionary Catalog". Providing comprehensive access to…

Dalhousie is a medium-sized university, with about 15,000 FTE students, located in Halifax, Nova Scotia. It is one of Canada's oldest and most prestigious universities, yet, like many other public institutions, it frequently suffers from a lack of adequate funding to fulfill all the conflicting needs of the various faculties and departments. This…

The impact that electronic information technologies have had on scholarly communications and university libraries is assessed. Early predictions that the dominance of commercial publishers would decline and journal prices would fall have not been realised. The development of institutional repositories have had limited success in making the…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

Nancy Fried Foster was an anthropologist hired by University of Rochester's library to study its undergraduates, to help shed light on how they do their research and write papers, and how they spend their days. The results of the study helped guide a library renovation, influenced a Web-site redesign, led to changes in the way the library markets…

As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…