The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and negative word of mouth intensions of the students. In order to find out students' perceptions on university responses to their…

This study looks at how an information and communication technologies (ICT)-rich environment impacts team conflict and conflict management strategies. A case study research method was used. Three teams, part of a graduate class in instructional design, participated in the study. Data were collected through observations of team meetings, interviews…

This article proposes a pedagogical framework to help students analyze their group and team interactions. Intersecting five fundamental group attributes (group size, group goal, group member interdependence, group structure, and group identity) with three overarching group processes (leadership, decision making, and conflict management) creates an…

Universities are famous for their resilience and longevity. Yet, when serious disputes arise, as in the University College of Swansea in 1989, their structures can be tested to the limit. Taking those events as a case study, this paper examines critically the option of choosing private sector approaches. It then develops its central argument: the…

University administrators can take a cue from pilots. Pilots regularly face decision situations where much lies in the balance. So it is with university administrators. The department, college or university itself can be compared to an aircraft. In flight, there are times when the sun shines and winds are favorable: a comfortable flight results…

Higher-education institutions in the US are increasingly hiring ombudsmen to resolve faculty members' complaints before they escalate into more serious problems. Faculty ombudsmen handle a range of complaints, from mundane disputes over office space to career-changing battles over termination.

This report examines the past record, current condition, and potential of Iraq's higher education sector. Iraqis have traditionally valued intellectual achievement, but the legacy of Baathist rule and the current tide of instability are crippling the universities' ability to function effectively. The future, however, could see those universities…

Higher education institutions are confronted with increasing demand for electronic access to educational opportunities, improved academic quality and accountability, and new academic programs that address societal workforce and economic development needs. Collaboration allows institutions to combine resources to respond efficiently and effectively…

This article seeks to explore the "two faces of education" through a critical analysis of peace education in Sri Lanka. It aims to contribute to the wider debate on the complex role of education in situations of conflict. The article starts with an overview of what peace education is, or should be. This leads to the conclusion that peace…

Negotiation classes are one way in which many of today's managers try to develop negotiation skills. Despite the popularity of such courses, relatively little research has assessed their effectiveness in improving trainee self-confidence and posttraining transfer. The results of 2 data collection efforts indicate that students in a typical…

This study provides a model of academic identity development for college students with learning disabilities from the integrative self-determination themes of persistence, competence, career decision making, and self-realization. Nineteen self-determined and high-achieving participants were interviewed. The participants' stories illustrate how…

Under the policy umbrella of the Bologna Process, European Universities are being steered towards uniformity in terms of their institutional missions and academic curricula. Romania, as a new member of the European Community, feels such supra-national policy pressures for "reform" in its higher education sector most keenly. As a result,…

The study focuses on exploring the method of changing pre-service teachers' stereotypes about different ethnicities. The purpose of the study is to test, or try out, an approach for changing beliefs and attitudes of teacher candidates towards peace-building, democracy, humanism, and accepting others. The procedure for this study involved…

To explore the relationship between alcohol problems and physical violence with partners and strangers, 457 college men and 958 college women with low, intermediate, or high scores on the Short Michigan Alcohol Screening Test reported conflict tactics on the Conflict Tactics Scale in the past year to and by partners and strangers. More men than…

This case study examines the lives of some very different educational leadership professors with a common problem: They are miserable in their work. But how could this be? They have secure jobs at a great university, considerable autonomy in their work schedules, an opportunity to study a subject they love, and a chance to work with great…