Since the Online Computer Library Center (OCLC) unveiled its WorldCat Local library catalog discovery layer in 2008, library instructors have debated how to incorporate this tool into their teaching. WorldCat Local's faceted searching brings both educational benefits and unexpected challenges to the classroom. Instructors frequently hold formal…

This study explores knowledge bases as extension of reference services for distance learners. Through a survey and follow-up interviews with distance learning librarians, this paper discusses their interest in creating and maintaining a knowledge base as a resource for reference services to distance learners. It also investigates their perceptions…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This article focuses on the development of an engaging library orientation module for UC San Diego First Year Experience (FYE) courses. The library module included a brief in-class presentation about research concepts and library services, an online interactive library scavenger hunt given as an in-class activity, and a homework assignment where…

Traditional measures of quality are no longer adequate to reflect library excellence and impact. Analysis of an Association for Research Libraries data set showed that there was a relationship between the ARL Index and services; between the number of undergraduate students and services; and between instructional presentations and operating…

Shared leadership theory recognizes leader influence throughout the organization, not just from the top down. This study explores how middle managers from 22 academic libraries in the Pacific West perceive their own agreement, participation and recognition of shared leadership. This survey and framework is the first to examine the extent shared…

This study investigated university student information literacy skills benchmarked by the Association of College and Research Libraries: (a) determine the extent of information needed, (b) access the needed information effectively and efficiently, (c) evaluate information and its sources critically, (d) understand the economic, legal, and social…

Researchers from Southern Illinois University Carbondale (SIUC) surveyed faculty members from 10 academic research libraries to learn about scholarly publishing activities, attitudes, and policies. Areas of special interest included the effect of publishers' intellectual property policies and institutional promotion and tenure processes on library…

The migration from traditional classrooms to online learning environments is in full effect. In the midst of these changes, a new approach to learning analytics needs to be considered. Learning analytics refers to the process of collecting and studying usage data in order to make instructional decisions that will support student success. In…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff and users; higher…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

The University of Nevada, Reno (UNR) Libraries initiated its spin on digital libraries as a partner in a W. M. Keck Foundation grant awarded to the university in 1997. The overall grant ($2,250,000) supported a variety of earth science-related projects at UNR. The UNR Libraries's portion ($450,000) funded establishment of the W. M. Keck Earth…

This study investigates the extent the Library factors into college choice; impact of recruitment efforts on Library service is also considered. Much is written about college choice, but a literature review reveals little about Library influence. A survey was administered to students who currently attend college, or have in the past, that asked…

With both budget dollars and buying power shrinking for academic library collections, the selection of materials is a series of crucial choices. With increases in numbers of online programs, how can we determine if what we are buying is in fact what our users need? E-reserves are an increasingly popular way to provide digital copies of course…

Traditionally, several types of library in Australia have been perceived as having a "research" role, notably the National Library, the state libraries, and the university libraries, together with a few special libraries serving research-producing organisations such as the CSIRO. This paper provides some speculations on how some…