The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

Marquette University, established in 1881, is a private Catholic, Jesuit institution located in the heart of Milwaukee, Wisconsin. The university has a student population of more than 11,000 and more than 2,000 faculty and staff. In its effort to continually improve crime prevention and emergency preparedness Marquette's Department of Public…

Implementing a complex business intelligence (BI) system at a small school or one with limited resources can seem daunting. For small to midsize schools and community colleges, a strategic BI initiative may still be an elusive goal. This article discusses how schools with limited resources are making the dream a reality.

The age of networked research and networked data analysis is upon us. "Wired Magazine" proclaims on the cover of their July 2008 issue: "The End of Science. The quest for knowledge used to begin with grand theories. Now it begins with massive amounts of data. Welcome to the Petabyte Age." Computing technology is sufficiently complex at this point…

While mission statements for various libraries and information centers necessarily vary, all librarians face "two very pressing charges: make voluminous numbers of electronic resources as visible as possible in a landscape of multiple access points and simultaneously manage all the technology, tasks, and data necessary to facilitate such…

Colleges and universities can never be too prepared, whether for physical attacks or data security breaches. A quick data slice of over 7,000 US higher ed institutions, using the Office of Postsecondary Education's Campus Security Data Analysis Cutting Tool Website and cutting across public and private two- and four-year schools, reveals some…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

This article is a case study of the Virtual Business Information Center (VBIC), a collaborative effort since 1998 of the College of Information Studies, Robert H. Smith School of Business, and the University of Maryland Libraries. The case study traces its development, implementation, and evaluation and addresses collaboration among academic…

Developing countries face a number of challenges in their efforts to compete successfully in the new global economy. Perhaps the most critical resource needed to achieve these goals is trained human capital. While many developing countries are trying to address this need through traditional means, this may not be the most effective or efficient…

There are many ways in which a campus lesbian, gay, bisexual, and transgender (LGBT) office or center can be established. This chapter tells the story of one institution's journey to creating such a center and the tools used to make that creation happen.

Universities and community telecenters have somewhat parallel missions in society. These include the generation, storage and diffusion of knowledge and information. Yet, in most developing countries where telecenters strive to be demand-driven, universities are seldom perceived as relevant to telecenters sustainability. Focusing especially on…