In this chapter, we explore the organizational units, projects, and support that exist for digital literacy within the Vanderbilt University Library system. We frame the chapter chronologically, starting with the efforts of the past, then moving toward the present efforts, and concluding with where future efforts are going.

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This…

Libraries at academic institutions have been involved in research data management services (RDMS) for more than ten years. Institutions have adapted their service models in response to funder, journal, and federal mandates that have consequently increased RDMS demand. However, institutions that hope to start or grow their services may have…

Library learning spaces in the 21st century are expected to be service-rich spaces. In these spaces, students are often supported by librarians and other campus units offering support for student learning and well-being. This study investigated services offered in library learning spaces in select academic libraries in Kenya through interviews and…

The idea of "reading the room" borrowed from the business world applies to how school library professionals can identify and responsively meet the needs of users. By stepping up to do work even when it is not requested, and yet in alignment with our mission, we can help sustain our library programs.

This report provides actionable recommendations based on real-world case studies that libraries can apply to help make their own collaborations successful and sustainable. The report shares experiences from the Texas Data Repository, Portage Network, and Data Curation Network to illuminate the challenges, opportunities, and considerations of…

Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demonstrate the trend of new technologies, especially artificial intelligence, being adopted in libraries. The purpose of this study is to determine the current research priorities and findings…

The OCLC Research report "Library Collaboration as a Strategic Choice: Evaluating Options for Acquiring Capacity" explores library collaboration as a key strategy for academic libraries in acquiring needed capacity, but also contextualizes it as one sourcing approach among a range of options available to libraries. The decision for…

An academic library's single service point, where users can get answers and help with their library needs in one place, is often the first and most popular place used by students. Studies assessing desk design are rare but needed to help guide planning for renovation or service model change. This study investigated an academic library's service…

Academic libraries are increasingly becoming affected by intrusive and disruptive technologies, changing user needs, and alternative information providers who offer similar services as the library. The dilemma of academic libraries is evident, based on the declining support from parent institutions and decreasing patronage. In the face of stiff…

This study investigates how co-curricular programming in universities can demonstrate and communicate impact in new ways. The Association of College and Research Libraries report "Academic Library Impact: Improving Practice and Essential Areas to Research" provides a framework to better understand how co-curricular programming…

The University of Baltimore's Langsdale Library underwent its five-year review in FY2016 (1 July 2015-30 June 2016). A basic, integral and necessary element of this process was the development of an assessment plan. Langsdale Library developed a five-year assessment plan based on the five-year review. The plan aligns the library's collections and…

Investigations on the help-seeking behavior of academic library patrons have to date primarily focused on the undergraduate experience, most often in the context of reference interactions. This study seeks to explore the help-seeking behaviors of a different audience - faculty in the natural and physical sciences at an R2 land-grant university.…

Ryerson University has grown from a relatively small polytechnical institute to a large comprehensive university, with a focus on innovation. The Library has transformed itself over the last decade by closely aligning strategic planning with University planning; embracing the entrepreneurial culture in its physical expansion and collaborative…