Over the last few decades, there has been a significant increase in the number of student service personnel, yet demand has outstripped this growth leading to turnover and low employee satisfaction. Scholars and practitioners alike have called for increased levels of empowerment of these workers, but the outcomes of this approach need further…

This qualitative case study delved into professional development's influence on job satisfaction among classified staff in California's community colleges. The study examined a convenience sample of 20 full-time classified staff who had worked for at least 1 year at a community college in California and had participated in a professional…

Employee job satisfaction is a major factor in employee retention and success. The Leadership team of any organization is key to the wellbeing of the organization and its employees. The purpose of this quantitative study is to investigate the relationship between leadership styles and leadership dispositions of supervisors and the impact on the…

The purpose of this study was to assess the contribution of mid and lower-level academic leaders in bringing about change readiness in the university. To this end, 180 academic staff were sampled from the five colleges and one institute using a stratified random sampling method. Data were collected using a modified form of the organizational…

The purpose of this study was to describe the perceived leadership style of the University of Missouri Extension Service county staff and their level of engagement and study the relationship between variables. Administrators with University of Missouri Extension Service can utilize this information to better serve Extension Staff and ultimately…

Purpose: The purpose of this case study was to explore the strategies regional campus leaders used to engage staff and foster performance while required to work remotely during the COVID-19 global pandemic. Methodology: A qualitative case study design, using semistructured interviews, was used to answer the following research question that guided…

The purpose of this qualitative study is to explore how mid-level student conduct professionals (SCPs) made meaning of their professional and mid-level leadership experiences during their institutions' immediate responses to the COVID-19 pandemic. This study draws on sensemaking as a theoretical lens and literature related to mid-level…

The purpose of this action research study was to understand what workplace factors fostered a sense of belonging and overall job satisfaction in the staff of the researcher's university. Participants and data collected in Cycle One consisted of three focus groups, three stakeholder interviews, and an anonymous survey of all administrative staff.…

Back in 2015, the Board of Governors for the state of Florida implemented new funding policy within its public state university system, as a mechanism to hold institutions accountable to their performance. According to the performance-funding policy, lower performing institutions were at risk of losing state funding if university metrics were not…

This article considers how transnational campuses can enhance educational leadership and management in 2023 and beyond by drawing on case study examples from one provider in eastern China. It considers the importance of recruitment and retention initiatives, and the roles that employment motivation, job satisfaction, and employee well-being play.…

A host of scandals related to poor leadership in higher education has been reported in recent years, ultimately leading to leader turnover at the highest levels of the organization. But just how common is destructive leadership in U.S. higher education? This study sought to answer that question and others through descriptive, quantitative research…

This study investigated the relationship between communication satisfaction and employee engagement among remote higher education enrollment counselors. Quantitative methodology implemented through survey research was used to gather data from employees at member schools in the Christian Adult Higher Education Association (CAHEA), which included…

This chapter explores the nature of leadership education work and the development of leadership educator identity in a student affairs context through the lenses of seven colleagues in conversation with one another.

Purpose: The purpose of this exploratory study is to investigate the impact of sales education on recent graduates' career preparedness and understand how sales programs might prepare students better for successful sales careers. We investigate the known competencies leading to sales success that were, or were not, adequately developed by their…

Purpose: The purpose of this mixed-methods study was to identify the factors that influence intent to stay in program directors and faculty working in Doctor of Physical Therapy (DPT) programs across the United States and to explore how these educators perceive job satisfaction and how commitment to the organization may influence their intent to…