This study explores dissatisfaction and neutrality metrics from 12 years of a national-level undergraduate student survey. The notion of dissatisfaction is much less prevalent in the narratives surrounding student survey outcomes, and the underpinning metrics are seldom considered. This is despite an increasingly vociferous debate about…

Alumni associations are established by higher education institutions to formalise relationships with alumni, and to nurture alumni loyalty over time. This study investigates drivers of perceived value for an alumni association, and the effects that perceived value and satisfaction have on alumni loyalty. Data were collected from 1711 respondents…

Traditional institutional research systems may limit who is counted and how they are counted because of limitations associated with disability classification, self-disclosure of disability status, and accessibility limitations inherent within some data-collection methods. As postsecondary institutions work toward improving access for disabled…

For hard-to-survey populations such as ethnic minorities and immigrants, increasing survey response rates is a crucial element of the fieldwork as these populations often show a higher likelihood of not participating compared with the native population. However, no study has so far compared different strategies for mobilisation within this group.…

The aim of this paper is to foreground network analysis as a statistical lens through which higher education institutions can articulate their own process of striving for teaching excellence, and how it is constituted in their own contexts. The paper offers an approach to analysis that extends the frontiers of methodologies in 'measurement' of…

Arbitrary placing cut-offs in data, i.e. binning, is recognised as poor statistical practice. We explore the consequences of using arbitrary cut-offs in two large datasets, the National Student Survey (2019 and 2022). These are nationwide surveys aimed at capturing student satisfaction amongst UK undergraduates. For these survey data, it is common…

Measures of student satisfaction are commonly used to compare universities. Student satisfaction with higher education institutions in the UK is assessed yearly using the National Student Survey (NSS). The most recent revision of the NSS suggests that the satisfaction questions form eight different subscales. The aim of this research was to…

In Danish universities, like elsewhere, there is an increased concern for students' mental health and well-being. In 2018 the Danish government implemented a new biannual national student survey that focuses on well-being as a new indicator in the performance-based funding model. In this article we explore the survey, which is similar to surveys…

Although student engagement has been a widely researched area known to improve student learning and a topic of scholarly debate for many decades now, this has yet to be the case in Azerbaijan. Data from the National Survey of Student Engagement, conducted among 433 undergraduate students of the 18-23 age range (M = 21.37, SD = 1.43) at eight…

Research on student engagement in higher education (HE) has addressed the conceptualisation, measurement and criticism of the phenomenon over the last two decades, predominantly in Western countries. The conceptualisation of student engagement has received little attention in countries of a lengthy association with the Soviet realm. This study…

The use of surveys to better understand students' experiences and teaching quality in higher education has a long history of implementation and critical review. Although research on student feedback surveys has highlighted a number of areas of concern, a well-designed student survey on teaching and learning will produce a strong foundation of…

In the last 40 years in much of the western world dropout rates in higher education have remained almost unchanged. Although student retention seems to be the most studied and discussed aspect, nearly every empirical study on the causes of dropout in higher education and even more the impact of retention actions carried out by universities, in…

The increasing prominence of neoliberal agendas in international higher education has led to greater weight being ascribed to student satisfaction, and the national surveys through which students evaluate courses of study. In this article, we focus on the evaluation of feedback processes. Rather than the transmission of information from teacher to…

The objective of this study of student-consumers in higher education is to investigate the direct influence of student choice factors on student expectations. The mediating role of perceptions of employability in the relationship between costs of study (fees) and student satisfaction, and the outcome variable of students' recommendations, is…

The revamp of the National Student Survey (NSS) has led to the elimination of the final 'overall satisfaction' question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a 'fuzzy poverty' methodology that assigns weights to dissatisfaction outcomes…